Language Translation - Enhanced Service

Service Description

Over-the-Phone Language Translation is the facilitating of verbal communication between users of different languages, either simultaneously or consecutively.

This service provides real time translation for over 200 languages.

Customer Benefits
With this service, customers will have the ability to talk with individuals of almost any other language provided a telephone is readily available. The Language Translation service will determine the language the other person is speaking and translate it. The primary benefit a customer will experience with this service is availability. This service is available 24 hours a day, 7 days a week.  

Customer Responsibilities
Customers will need to dial an 800 number which access the language translation service and follow the audio instructions.

ETS Responsibilities
ETS will ensure the language translation service needed is provided as requested by the customer.

Service Level Objectives
The following criteria are the quality of service benchmarks established as the expected performance goals of this service.

Category  Evaluation Criteria   Target
Availability Requests will be completed within 15 business days, maximum, from the time request received. Usually 24-48 hours.  15 business days

Service Rates

Service      Cost  Unit
Enhanced Service - Language Translation  Cost plus 5%  Per call