Google Apps Unlimited
Service Description
Google Apps Unlimited is a suite of cloud computing productivity and collaboration software tools. It includes Gmail, Google Drive, Google Hangouts, Google Calendar and Google Docs. Google Apps include unlimited cloud storage. Additionally, the service provides a robust cloud-based video conferencing feature. All Apps can be accessed from any device at anytime, anywhere with broadband and/or cellular connectivity. The service is provided through Software-as-a-Service (SaaS). Customer Benefits
Infrastructure - No added server or infrastructure costs required, web/cloud based product. Storage - Unlimited cloud drive storage. Access - Ease of access from any device, anytime, anywhere. Collaboration - Real time collaboration Additional Tools - Access to additional business tools and apps via Google Apps Marketplace.Customer Responsibilities Agencies are required to request a Google email account to provide access to this service by contacting the ETS Technology Support Center at 307-777-5000 and requesting a Google email account.
ETS Responsibilities
Service Level Objectives The following criteria are the quality of service benchmarks established as the expected performance goals of this service.
Maintenance Schedule
Google maintains its own applications according to their own schedule in which ETS does not control. ETS releases scheduled release path for updates to the wyo.gov Google Apps domain, only after they are tested on the rapid release domains. |