Enterprise Endpoint Security

Service Description

Endpoint security/Spyware software is used to prevent, detect and remove malware, including viruses, worms and spyware from user devices. 

Customer Benefits

Real time protection - If you receive or open a file containing a virus and antivirus software was not installed, it would immediately infect your machine. Endpoint security will be installed as a core service.

Increase computer performance - When a virus is installed on a computer, it may cause the user’s machine to run poorly. Preventing virus attacks ensures computers to run at optimal performance.

Protection of sensitive information - Many people deal with sensitive information needing to be stored securely. Endpoint security can assist with protecting this data by preventing breaches due to known viruses before they happen.

Customer Responsibilities

Agencies will need to provide the number of clients (desktops/laptops) and a primary and secondary point of contact when requesting this service.

ETS Responsibilities

Hardware and Software Deployment - ETS will set up computers, printers and mobile devices. This consists of installing endpoint security software, implementing endpoint encryption, deploying Windows updates and enabling users to access the State network via an Enterprise VPN.

Device Support and Management - ETS will provide ongoing support of computing devices, including diagnosing, repairing, patching and upgrading all software and devices to ensure optimal performance.

Access/Authorization Management - ETS will unlock and reset passwords and maintain security groups and users in accordance with enterprise architecture standards.

Service Level Objectives

The following service characteristics are the quality of service measurement for the performance of service provided by ETS.

ETS will monitor the latest security or version patches available for distribution within 30 days of release. ETS will also notify and work with agency contact when needed on detected viruses.

 Category Evaluation Criteria  Target
 Service Guarantee  Enterprise Endpoint Security Updates When released