Chromebox for Meetings
 - Enhanced Service

Service Description
Google Chrome Device for Meetings is a video/voice/data collaboration device, which uses Google Meet.

The ease of use device can be placed in a conference room or other meeting space to add these collaborative services and enhance meeting connectivity. The unit consists of a small Chrome-OS processor, a speaker mic, webcam, touch panel and on older units an easy to use handheld remote control.

Customer Benefits
State employees may make phone calls with no long distance fees using the voice feature of the Google Chrome Device for Meeting. Each call allows up to 250 total participants.

State employees may also video conference with a total of 250 participants using the Google Chrome Device for Meeting. Participants within a video conference may also share their screen, enhancing collaboration.

The meetings can also have a mixture of video conferencing participants and phone participants totaling up to 250 participants on the call.

Customer Responsibilities
To request this service, please submit a ticket by calling the Technology Support Center at 307-777-5000. The agency will be forwarded a request form as well as a quote for the equipment. The customer will need to supply information regarding the intended location of the Google Chrome Device for Meeting. Information required includes network connectivity preference, wall-jack number, the kind of display available, and calendar appointment preferences.

Once the quote for the equipment is received, the customer will need to fill out a purchase request at http://etsrequest.wyo.gov/

ETS Responsibilities
Once the device has been installed, ETS staff will provide training on the use of the device. Annual maintenance costs and maintenance will be coordinated by ETS and passed to each agency.

Service Level Objectives
The following criteria are the quality of service benchmarks established as the expected performance goals of this service.

Category  Evaluation Criteria   Target
Processing Chrome Device for Meetings requests will be completed within 15 business days, maximum, from the time complete information is received.  15 business days
Incident Responsiveness Chrome Device for Meetings incidents are responded to the same day and no longer than 24 hours.  24 hours

Service Rates

 Service      Cost  Unit
 Chrome Device for Meetings Maintenance Fee  $250.00  Per Device / Per Year